Bridging the digital divide: How MAyTE transforms senior education with AI and Voice

The Challenge

The challenge: 3,000 educational contents and a technological barrier. Canal Senior discovered that many users were abandoning the platform due to technical difficulties. They needed a solution that would not only answer questions but also provide emotional support during their learning journey, removing the friction of traditional support.

Solution

We developed "MAyTE", the virtual assistant of Canal Senior, a voice-enabled virtual assistant for enterprises and educational platforms that combines advanced technology with a user experience focused on digital accessibility for the elderly.

MAyTE is not an ordinary customer service chatbot. It's a virtual tutor designed under gerontechnology principles, capable of explaining complex concepts and guiding students through personalized learning paths, improving course completion rates. It is an excellent example of our personalized EdTech solutions.

Main benefits

1. AI-supported conversational chat for seniors
   • Generative AI engine trained for natural conversations, empathy, and persistent context within the session.
   • Personalized responses according to user profile.
2. Instant internationalization
   • Product scalability to English-speaking markets without additional human support costs (automatic detection and English/Spanish translation).
3. True inclusion (Text-to-Speech)
   • Transforms the platform into a 100% accessible environment for people with visual or reading difficulties through natural and warm voices.
4. Markdown & LaTeX
   • Rendering of messages with rich formatting.
   • Support for mathematical formulas (useful in educational contexts).
5. Smooth animations
   • Transitions and micro-interactions that guide the user without visual overload.
6. Bank-grade security (Azure AD SSO)
   • Simplified and secure access that eliminates the problem of forgotten passwords, the main cause of abandonment in the senior sector.
7. Embedded mode
   • Transparent integrable widget in other training platforms and corporate sites.

Technology stack

• Frontend: Vue 3 + TypeScript
• Build tool: Vite
• Authentication: Azure AD (MSAL)
• AI: OpenAI GPT-4 / Claude (API)
• TTS: Web Speech API / Azure Cognitive Services
• Hosting: Vercel

Result

Impact on users

✅ Humanizing technology: We empowered users who had never used AI to feel comfortable interacting in natural language.

✅ Improved accessibility: Inclusive design and TTS guarantee seamless and barrier-free digital accessibility for the elderly.

✅ Corporate adoption: Simple integration into internal portals with transparent SSO.

✅ Future-proof architecture: A modular system ready to integrate new language models (LLMs) and expand its pedagogical capabilities in days, not months.

Project evolution

After the initial launch, the following were added:

• Conversation history: Users can review previous chats.
• Favorites and bookmarks: Save useful responses for future reference.
• Metrics dashboard: Usage analytics, satisfaction and most frequent queries.
• Offline mode: Queued messages that are sent when reconnecting.

"The collaboration with AledaTech was key to launching a complex product in record time. Their technical expertise and UX vision allowed us to create an experience that our senior users really enjoy."

— Canal Senior Team